When will I get my order?
Please allow 2–3 business days for order processing.
Your order will generally arrive within 4–7 business days after processing. Some high-demand or promotional items may take a few additional days due to increased order volume.
What is your return policy?
We want you to love your new fidget(s)! If you're not completely satisfied, we offer a 30-day return policy from the date your order is delivered.
Just send us an email at furtherinfo@chillzones.co.uk, let us know the issue, and we’ll provide simple return instructions. Once we receive the item(s) back, we’ll issue you a full refund.
I have not received my order, what should I do?
If the estimated number of working days has passed, contact our support team by sending an email to furtherinfo@chillzones.co.uk or use the Contact Us form on our website.
How do I change or cancel my order? Can I do it after I have received the shipping confirmation email?
Once you have received the shipping confirmation email, we are unable to make any changes. If you notice anything wrong with your order, please contact furtherinfo@chillzones.co.uk as soon as possible.
What do I do if there’s a problem with my order?
Contact us at furtherinfo@chillzones.co.uk as quickly as possible, and we’ll fix any problems — guaranteed. We take pride in providing 100% customer satisfaction.
Is my payment information secure?
Yes! We protect customer information with the latest 256-bit SSL encryption, the same standard used by governments, to ensure all data is 100% secure, hacker-proof, and worry-free.
Can I track my order?
Yes! Once your order has been processed, you can request a tracking number, and our system will send you the tracking information. You can also visit our Order Lookup page to track your order.
Do you ship to my country?
We ship to nearly all major countries around the world, including the USA, UK, Germany, Norway, Denmark, Finland, Sweden, and many more. Shipping times may be longer for smaller or remote countries.
Why haven’t I received an order confirmation?
After completing your order and payment, you should receive a confirmation email within a few minutes. Please make sure the email address you entered is correct.
Before placing a new order, follow these steps:
Step 1: Check your spam or junk folder.
Step 2: If you can’t find it, contact our support team by emailing furtherinfo@chillzones.co.uk with your name so we can check if your order was registered. You can also use our Contact Us page to get in touch.
Will the package be delivered to my address?
Yes — your package will be delivered to the shipping address entered during checkout.
If the estimated delivery timeframe has not yet passed, we kindly ask for your patience.
What payment methods do you offer?
You can pay with a credit or debit card — we accept all major cards, including VISA, MasterCard, and American Express. PayPal is also available for your convenience.
